Privacy Statement

 

Information you provide us:

  • when you purchase a product through the online checkout page, you will be prompted to provide personal information including: your name, preferred email address, preferred delivery address, and your purchase and/or enquiry. If the required information is not collected, we may not be able to correctly deliver the service.

  • exploradium* does not collect any sensitive personal information such as religion, sexuality or political opinion. Nor does exploradium* utilize governmental or third-party services to attempt to access unprovided and unsolicited personal data.

  • If for any reason you choose to use a pseudonym (or fake name) when ordering products through exploradium*, please note that whilst this is allowed, information such as delivery address and email address should be provided truthfully. This allows us to correctly deliver goods and services to you.

How exploradium* uses personal information:

  • The information you provide will be collected and saved by exploradium* to assess your personal requirements for the goods and services we provide. Your information is utilized primarily for us to correctly deliver our products and services to you.

  • We do not sell or provide your information to third-parties for marketing. If for any reason you desire for your personal information to be deleted from the exploradium* system, please contact us via the ‘contact us’ page located at the footer of the web page and this can be arranged.

  • As an exploradium* customer, you may occasionally receive email information of new products, services and promotions. If at any point you want to opt out of these emails, please contact us via the ‘contact us’ page located at the footer of the web page and this can be arranged.

  • Unless otherwise prohibited by the law, exploradium* may provide personal data to law or governmental enforcement agencies in the event where we believe individuals are attempting to infringe the legal rights or properties of exploradium*. In these scenarios, information may be provided to identify, contact or bring legal action against individuals who are causing or threatening to cause damage to exploradium’s rights or properties.

  • exploradium* does not provide personal information to overseas marketing firms.

Data Security:

  • As stated, exploradium* does not share personal data with third parties, and this information is kept secure at all times. We utilize SSL and paypal protection to encrypt your credit card details.

  • If exploradium* deems that the storage of your information is no longer necessary, then we will delete your information from our database.

Accessing your Personal Data:

  • If you wish to know what information we have gathered about you, you can request this information by contacting our owner, Mitchell Douglas via email or phone number as provided by the ‘contact us’ link located at the footer of this webpage.

  • If any of the personal information provided by you changes, is inaccurate, incomplete, irrelevant or misleading please let us know what information needs to be deleted, changed or corrected. We will endeavour to respond to your request within seven days. However we are not required by the Privacy Act to give you access to your information in certain circumstances such as where your request for access if frivolous, vexatious or information relates to legal proceedings between us and yourself and would not be accessible by the process of court discovery in these proceedings. If you would like a free copy of this policy in paper form or in some other form please make that request of Mitchell Douglas. In some circumstances we may ask you to pay reasonable out of pocket expenses, such as photocopy costs, associated with satisfying your request.

  • If circumstance dictates that we refuse to provide you with your personal data, we will send you an email containing the reason for our refusal.

To Lodge a Complaint:

  • If you feel as though your information has been handled incorrectly and in noncompliance with our privacy statement, contact us via the ‘contact us’ link located at the footer of the webpage. We will investigate your complaint and endeavor to respond to you within a reasonable period.

  • If you deem exploradium* response to your privacy complaint as unsatisfactory, you may make a formal complaint to the Office of the Australian Information Commissioner (OAIC).

Revisions to Privacy Policy:

  • This privacy policy is regularly revised, and slight alterations may be made as changes to the website and business occur. Please ensure that you regularly check this policy for any changes or revisions.